Travas.co (a division of Abu Saif Group Egypt) complies with Egyptian Law (as amended from time to time).
This privacy policy outlines how Travas.co collects and handles personal information about you and your customers. Personal information refers to any data that can reasonably identify an individual.
We are committed to ensuring your privacy and gaining your confidence. By providing your and your customers' personal information, you consent to our collection, use, storage, and disclosure as per this policy, and confirm you have obtained customer consent.
We may update this policy periodically. Any changes will be posted on our website and will take effect immediately upon posting.
We collect personal information such as name, contact details, and email address when you register with Travas.co or make a booking. You may also provide additional information to help us improve our services. This data is used only as necessary to deliver specific travel arrangements.
Your personal information and that of your customer is used to:
We may share your data with service providers to fulfill your bookings. You acknowledge that not all service providers may have equivalent privacy laws or policies.
We may also collect and store data from email, feedback forms, or live chat to improve our services. This information is only shared when necessary to provide services or as required by law.
Where lawful and possible, we offer the option to remain anonymous. However, incomplete information may limit our ability to provide services.
We will never share your information for unrelated purposes without prior consent unless required by law.
In some cases, data may be shared with overseas providers to deliver purchased services. These third parties may not be subject to the same privacy laws as Travas.co.
Our website may include links to third-party websites. Please check their privacy policies as we are not responsible for their practices.
Your personal data is accessible via your password. You may update your details anytime. We rely on the accuracy of the information you provide, and may obtain necessary data from other sources to complete transactions.
We will retain your information unless you request deletion. To delete your information, email us at support@travas.co. If you request deletion, we will be unable to offer services or support thereafter.
Travas.co is committed to handling privacy complaints fairly. If you have concerns, contact us via email or phone for resolution.
We do not impose cancellation or amendment fees, only the penalties applied by the hotel or supplier.
Each product displays specific cancellation conditions at the time of booking. Some bookings are non-refundable or have strict penalties during peak periods, which will be clearly stated.
If the booking was prepaid (via credit card or bank transfer), refunds are processed the same way within 3–7 days. For credit customers, a credit note will be issued.
Note: Travas.co does not impose its own cancellation/amendment charges but passes on those from suppliers.
